Privacy policy
Data controller
The controller responsible for processing personal data on this platform is Domestina Bulgaria OOD, registered under Bulgarian commercial law with EIK (company registration number) 208215398 and registered as a personal data controller under certificate number 431854. Address: Sofia 1407, Lozenets district, 28 Rilski ezera Street, Bulgaria. Email: info@domestina.bg. You can also send data protection requests to info@domestina.at.
How we collect information
Information at Domestina is collected only through direct input from our customers or through the option to log in with Google/Facebook, in which case we receive the user’s name and email from them.
What information we collect
The information that we collect is the following:
- Names
- Address
- Phone number
What we use the information for
Domestina uses the collected information for:
- Personalisation of the interaction with the website
- Improvement of the website and the services
- Execution of the offered services
Legal bases
We process personal data on the following legal bases under the General Data Protection Regulation (GDPR):
- to perform a contract or take steps before entering into one (Art. 6(1)(b) GDPR), for example for your account, your bookings and the delivery of the services offered;
- to comply with legal obligations (Art. 6(1)(c) GDPR), for example statutory retention periods;
- on the basis of legitimate interests (Art. 6(1)(f) GDPR), for example to keep the website secure, improve it and find errors;
- with your consent (Art. 6(1)(a) GDPR), for example for notifications, the newsletter, and analytics and advertising cookies. You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it.
Access to user information from third parties
Domestina does not distribute/share/sell its user data to third parties. User personal data can reach third parties only in the following cases:
- User must receive an email. User’s email address and name are sent to Mailchimp, the company we use for all email deliveries.
- When a payment is made by card on the platform, the user’s name, email, IP address and card number are sent to Braintree, the company we use to handle all payment processing. Cleaning services themselves are paid in cash only.
- In order to keep track/find errors on the website, the IP address of any user might reach Sentry, the company does not store the IP address.
- In order to analyse the website traffic, the IP address of any user can reach Google Analytics, the IP address is not stored.
Information security
Domestina has taken all necessary precautions to ensure the security of the user data.
Information storage
User data is only collected and stored digitally on Domestina’s servers.
When a user has opted in to receive any type of notification from Domestina, the data of that user is not automatically removed.
When a user has used any service at Domestina, the user’s data are kept for 10 years (according to the law) after the service was used.
When a user has not opted in to receive notifications and has not used any of Domestina services, the user’s data is deleted after 6 months.
Personal data from applicants who were not approved to be part of the Domestina platform is deleted after 3 years.
Destruction of information
Users have the right to make a request to Domestina to delete or change all personal information. Write an email to info@domestina.at to get started.
Your rights and the right to complain
You have the right of access, rectification, erasure and restriction of processing, the right to data portability and the right to object to processing (Art. 15–21 GDPR). To exercise them, email info@domestina.at.
If you believe that the processing of your data breaches data protection law, you can lodge a complaint with a supervisory authority. In Austria, this is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde), Barichgasse 40-42, 1030 Wien, www.dsb.gv.at.